1. Product Listings

All product listings must:

• Accurately describe the product
• Include clear, high-quality photos
• Use appropriate categories and tags
• Disclose any defects or limitations
• Comply with all applicable laws

2. Prohibited Items

You may not sell:

• Counterfeit or replica items
• Illegal products or services
• Items that infringe intellectual property
• Dangerous or hazardous materials
• Products that violate platform policies

3. Order Fulfillment

Vendors must:

• Process orders within 2 business days
• Ship items within stated timeframes
• Provide accurate tracking information
• Respond to customer inquiries within 24 hours
• Maintain adequate inventory levels

4. Customer Service

Provide excellent customer service by:

• Responding promptly to messages
• Handling returns and refunds fairly
• Resolving disputes professionally
• Maintaining a positive seller rating

5. Pricing & Fees

Before listing, vendors should review:

• The marketplace commission currently configured for their account
• Any charges set by an enabled payment or payout provider
• Applicable balance and payout-review requirements
• How refunds, returns, and disputes can affect payouts

Review seller pricing guidance

6. Violations & Consequences

Violations of these guidelines may result in:

• Product listing removal
• Temporary account suspension
• Permanent account termination
• Legal action if applicable

7. Contact

For questions about seller guidelines, contact us at [email protected]